User support – Work Tracker

Provides network capable, multi instance bindable user support / ticket management. Generalisable for use in course as managed todo list.
CHANGE
:   We have spent time enough to use Moodle Plugin Maintenance API to
support automated plugin update chain from our internal development
workflow.
This module allows internal bugtracker, user support, multilevel cascading support collector, and also pedagogic use as a generic managed todolist.
Customizable ticket form submission
Commentable issue records
Ticket assignation management
Ticket statefull engine
Ticket events historization
Rich ticket listing using flexible table
Internet multicriteria search engine
Search query personal memo
Watch and ticket lifecycle events subcription
Notification service (parametric)
Full backup/restore implementation
Instance bindable (Subtrackers)
Network bindable (MNET architecture ticket recollection)
This plugin is maintained by ActiveProLearn Sas (Montpellier – France)