Kopere Helpdesk

This plugin that provides a ticketing system for managing helpdesk requests. It allows users to create and track tickets while enabling administrators and support teams to manage and respond efficiently.
This plugin provides a ticketing system for managing support requests. It allows users to create and track tickets while enabling administrators and support teams to manage and respond efficiently.
Features
Creation and management of support tickets by users.
Categorization of tickets for better organization.
Assignment of users to specific categories to respond to tickets.
Email notifications for new tickets and responses.
Automated responses with the assistance of artificial intelligence.
Requirements
This plugin requires the Kopere BI  plugin to manage the 12 reports of the helpdesk system.
Optionally, it also requires the  GeniAI  plugin. If  GeniAI is enabled, it will support automatic response creation using artificial intelligence.